Shipping information and fees

Shipping 

Standard Shipping (3-5 Business Day) - When delivery time does not matter

Express Shipping (1-2 Business Day) - Delivered on you selected date

Fees

Madrid

Express Shipping in 3 hours from 25 eur

Standard Shipping ( next day or any delivery day morning or afternoon) from 20 eur

Weekends and Holiday from 30 eur 

 

National Spain

Standard Shipping (next day or any delivery day morning or afternoon) 20 eur 

Saturday 25 eur 

 

International not available now

Express Shipping International 30 - 65 eur

Standard Shipping International 20 - 30 eur

Please note, that shipping rates depend on the size of the order and the destination and is calculated on the cart page along with the shipping time.

 

Working Days

Monday - Friday 8am-17pm excluding Bank & Public Holidays

Saturday Delivery 9am-14pm Only Spain 

Sunday We only drive order in Madrid Community area on Sunday, please call our customer service to arrange delivery time. 

We only deliver on Bank Holidays if we publicate them before, please call us.

Express Shipping

Express orders can be dispatched to arrive in 24-72h (Working Day) if ordered before 13:00. If a different date is chosen, it is dispatched the day before, to arrive on the correct date. Please note that, to certain areas within and outside of Europe, Express deliveries might take 3 business days.

Express Orders placed after cut off on Friday (and over the weekend - Saturday or Sunday) with Express shipping, can be dispatched earliest on the next working day (Monday) for arrival on Tuesday.

Order Cut Off Times

Please place your order before 13:00 with Express Shipping, if you wish to receive your order in 24-72h. Orders placed after 13:00 will be dispatched with the following day's Orders. See information regarding weekends and working days as above.

How Can I Track and Follow My Order?

The easiest way to track your order is using the tracking number, we give you and follow the instruction in the confirmation email that you will receive from us when your order is sent out.

How I Get My Tracking Number?

When your order is completed and and ready to send to you, you will receive an email, containing your tracking number. Please note that tracking may not be available until the package is scanned by the logistic company.

What Happens If The Person To Receive Is Not Available  In The Location I added in my Order?

When your order is sent out, the logistic company will send you an email with every information, and you will have also the possibility to rearrange the time, location, and recipient of the delivery.

How does my package look like?

All our orders are packed in our own boxes, with signs saying is fragile and arrows pointing upwards.

It Is a Surprise – What information is included in the package?

Apart from the company information on the packing slip, only a personalised how to take care of the roses manual is enclosed. The invoice is always sent by email, so the price is not enclosed.

Delivery Question

If any issues occur which do not allow the delivery to happen within the time of the delivery service requested due to the fault of the delivery company, we will refund the difference of the value of the service which was not provided.

We are not able to provide full refunds for the whole amount of the shipping value if the delivery will still be provided.  (Please note: if the recipient not being available at the delivery address, and he can not receive the package is not a mis-delivery.)

 

ORDER CANCELLATION

 Order cancellation is possible with a fee of 10€.

if you wish to cancel pls write us to our email theprestigerosespain@hmail.com or call 0034684222060 also WhatsApp. 
We can also  a gift voucher in the amas value as you orders value. 

thank you